Wave’s digital days are focussed on digital communication channels. This means our customer experience team will use their time to work...
We know that water can be complicated so we’ll try not to use acronyms, but from time-to-time you might hear the term SPID which is your...
If you can’t find your water meter, we can help. Our guide on how to read your water meter gives detailed information of where your water...
You can find the location of your water meter in My Account under the submit meter readings section. You’ll find a location description of...
If you think your water meter is broken, it’s really important that it’s fixed as soon as possible. Without a working water meter, we won’t...
If you need a copy of the bill/invoices we’ve sent you, the easiest way to get them is through your online portal, My Account. If you’ve...
Rates for the Northumbrian and Anglian Water regions If you're a customer in the Northumbrian Water, Anglian Water or Essex & Suffolk Water...
What is eBilling? eBilling is when you receive your water bills from us online, through My Account. You’ll no longer receive paper bills in...
You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to...
With a combination of cold snaps and milder spells becoming the norm during the winter months, it’s important to consider how the changes in...
Our high consumption alerts are designed to let you know if you’re using more water than usual. We’ll let you know via email if your water...
If you’ve had a leak, you may be able to claim a leakage allowance once it has been repaired. This is a reduction to your bill to cover the...
Learn more about our range of services designed to drive efficiency and reduce costs for your business.
Our friendly team of experts are on hand to answer any of your queries.