You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to...
With a combination of cold snaps and milder spells becoming the norm during the winter months, it’s important to consider how the changes in...
Our high consumption alerts are designed to let you know if you’re using more water than usual. We’ll let you know via email if your water...
If you’ve had a leak, you may be able to claim a leakage allowance once it has been repaired. This is a reduction to your bill to cover the...
It’s usually assumed that around 95% of the water that goes into a business will be returned to the sewerage network as waste water. However...
We're aware of people or companies targeting businesses and pretending to be associated with us. For example pretending your contract is up...
What is a Non-Essential Use Ban? A Non-essential Use Ban (NEUB) is similar to a Temporary Use Ban (TUB) , and is a set of restrictions that...
What is a Temporary Use Ban? A Temporary Use Ban (TUB) is another term for a hosepipe ban. They mean we must do all we can to save water...
Did you know that new research suggests over 12 million people are borrowing money for food and essential bills? The cost-of-living crisis...
We’re really sorry that you’re unhappy with our service, please get in touch with us directly so we can try to put things right as quickly...
When our team members have done a good job, we like to thank them. If you’ve had a good experience, we’d love if you could let us know. You...
If you’ve moved into a new business premises where we’re the water retailer, we’ll need you to complete our online form. We'll use the...
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