Emergency? What to do

If you're a customer in England and you've got an emergency, you need to contact your wholesaler. Whether it’s a burst pipe, leak, blocked drain or poor water quality, your wholesaler will be able to help.

Enter your postcode below to find your supplier and their contact number.

If you're a Scottish Customer and are experiencing issues with your water supply or sewerage services, please contact us on the following numbers and we will liaise with Scottish Water on your behalf. Our opening hours are from 09:00 to 17:00 on weekdays.

During opening hours: 0333 207 9283

Out of hours: 0333 207 9850

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Enter your postcode

Emergency water supply

If your site is without water and it's critical for your business to have water to operate, please contact our partners, Water Direct. They can provide you with emergency tankering and bottled water.

Call them day or night on 0345 345 1725 and tell them you’re a Wave customer.