Committed to becoming your trusted partner

Actively part of all public sector water retail frameworks for a reason.

  • A specialised and dedicated experienced team
  • Transparent and tailored reporting
  • Committed to adding positive social value
  • Familiar with public sector processes, goals, and challenges

Let's work together

We understand the needs of complex public sector organisations and we’ll work together to drive down water consumption, cut waste and reduce costs to meet your water and wastewater goals.

Whichever route to market you choose for the procurement of your water, wastewater and ancillary services, we offer a compliant and consistent service to suit your needs.

Proactive account management

You're in control of your water contract and we'll prioritise your needs. Your dedicated account manager will have in-depth knowledge of your industry and the public sector and will make sure you stay informed and receive pro-active support and regular communication to make managing your portfolio as simple as possible.

Two women meeting

Tailored reporting

We provide customised reports, allowing you to assess metering and billing performance, giving you valuable insights into your utility usage and finances.

We’ll analyse your data to enhance your understanding of the water you've used, identifying patterns and anomalies to promote water efficiency. If there’s a significant increase in your water consumption or any leaks, we’ll promptly alert you and offer assistance.

Woman looking at reports in office
Wave are responsive and efficient; but at the same time, friendly and approachable. Whatever the issue, Wave are keen to work with the customer, to achieve an effective solution.
Senior Energy and Procurement Officer, Manchester City Council

Benefits of working with Wave


    100+ years account management experience in the water industry


    28,000+ Public Sector sites


    100% break clause retention rate with Public Sector customers


    7 frameworks to choose from – all compliant with UK procurement laws


    Water Retailer of the Year 2021 and 2023


Specialist in-house support

Account managers are supported by our in-house teams specialising in billing, metering and wholesale management to help with any queries.


Secure online portal

View bills, send meter reads and review consumption data as and when you need to with My Account.


Trade Effluent expertise

We’ve got the in-house expertise to help manage your Trade Effluent, giving guidance on consent and optimising charges.

Effective billing setups

With our extensive experience in the public sector, we understand that various sites have distinct billing needs. We'll provide tailored recommendations to best fit your requirements, whether that involves individual bills or consolidated bills for all your sites. We offer a variety of payment options to give you the flexibility you need to stay in control.

Your online portal will give you access to view your account balance, your most recent payment, and a copy of your bill.

Two men looking at tablet in office

Committed to social value

Like you, we want to make a positive difference, so we’ve made a social and sustainability promise that covers four key areas; our customers and communities, our planet, our people and our company.

Whether it’s through saving water, corporate volunteering events or working with children and young people in schools, we’re doing all we can to make sure our public sector customers benefit from our social value and environmental commitments.

Wave volunteers

Interactive resources for schools

Although we specialise in providing water, we’re committed to supporting the next generation, so we’ve developed an online resources page dedicated to schools. Here you’ll find careers advice, eco challenges and water-saving resources to support teachers, pupils and families.

Visit schools resources page

Working towards your water efficiency goals

To achieve your sustainability goals and reduce environmental impact, you can access our range of ancillary services. Our in-house Water Efficiency Services team can work with you to find the right service for your organisation to drive down water consumption. We’ll help you think about your long-term plans and your journey to decarbonisation.

School children washing hands

Preparing you for emergency situations

With sensitive sites like hospitals and care homes, you want to know you’re in safe hands if there’s an interruption to your water supply. We collaborate with you, making sure your details and current and accurate, to plan for emergencies at vulnerable locations.

Hospital staff washing hands

How we've been working with the public sector

Don’t just take our word for it

Find out how we’ve worked with schools, councils and other public sector organisations.

Read our case studies

Get in touch

For more information, fill in our form and our team will be in touch.

Contact us