Committed to becoming your trusted partner
Actively part of all public sector water retail frameworks for a reason.
- A specialised and dedicated experienced team
- Transparent and tailored reporting
- Committed to adding positive social value
- Familiar with public sector processes, goals, and challenges
Let's work together
We understand the needs of complex public sector organisations and we’ll work together to drive down water consumption, cut waste and reduce costs to meet your water and wastewater goals.
Whichever route to market you choose for the procurement of your water, wastewater and ancillary services, we offer a compliant and consistent service to suit your needs.
Proactive account management
You're in control of your water contract and we'll prioritise your needs. Your dedicated account manager will have in-depth knowledge of your industry and the public sector and will make sure you stay informed and receive pro-active support and regular communication to make managing your portfolio as simple as possible.
Tailored reporting
We provide customised reports, allowing you to assess metering and billing performance, giving you valuable insights into your utility usage and finances.
We’ll analyse your data to enhance your understanding of the water you've used, identifying patterns and anomalies to promote water efficiency. If there’s a significant increase in your water consumption or any leaks, we’ll promptly alert you and offer assistance.
Wave are responsive and efficient; but at the same time, friendly and approachable. Whatever the issue, Wave are keen to work with the customer, to achieve an effective solution.
Benefits of working with Wave
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100+ years account management experience in the water industry
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28,000+ Public Sector sites
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100% break clause retention rate with Public Sector customers
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7 frameworks to choose from – all compliant with UK procurement laws
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Water Retailer of the Year 2021 and 2023
Specialist in-house support
Account managers are supported by our in-house teams specialising in billing, metering and wholesale management to help with any queries.
Secure online portal
View bills, send meter reads and review consumption data as and when you need to with My Account.
Trade Effluent expertise
We’ve got the in-house expertise to help manage your Trade Effluent, giving guidance on consent and optimising charges.
Effective billing setups
With our extensive experience in the public sector, we understand that various sites have distinct billing needs. We'll provide tailored recommendations to best fit your requirements, whether that involves individual bills or consolidated bills for all your sites. We offer a variety of payment options to give you the flexibility you need to stay in control.
Your online portal will give you access to view your account balance, your most recent payment, and a copy of your bill.
Committed to social value
Like you, we want to make a positive difference, so we’ve made a social and sustainability promise that covers four key areas; our customers and communities, our planet, our people and our company.
Whether it’s through saving water, corporate volunteering events or working with children and young people in schools, we’re doing all we can to make sure our public sector customers benefit from our social value and environmental commitments.
Interactive resources for schools
Although we specialise in providing water, we’re committed to supporting the next generation, so we’ve developed an online resources page dedicated to schools. Here you’ll find careers advice, eco challenges and water-saving resources to support teachers, pupils and families.
Working towards your water efficiency goals
To achieve your sustainability goals and reduce environmental impact, you can access our range of ancillary services. Our in-house Water Efficiency Services team can work with you to find the right service for your organisation to drive down water consumption. We’ll help you think about your long-term plans and your journey to decarbonisation.
Preparing you for emergency situations
With sensitive sites like hospitals and care homes, you want to know you’re in safe hands if there’s an interruption to your water supply. We collaborate with you, making sure your details and current and accurate, to plan for emergencies at vulnerable locations.
How we've been working with the public sector
Providing a proactive water retail service for public sector customers
The public sector’s water management is a unique and challenging responsibility, so it goes without saying that the sector needs a retailer...
Corporate volunteering at Washington Wetlands Centre
Wave held their second corporate volunteering event of the month on 28th September at the Washington Wetlands Centre supporting the Wildfowl...
Supporting schools with careers advice
Wave's Director of HR, Jane Austin, and Health, Safety and Quality Manager, Carly Richardson, joined charity, M10, for a day at a North...
Don’t just take our word for it
Find out how we’ve worked with schools, councils and other public sector organisations.
Read our case studiesGet in touch
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