Take the plunge

Join us and help make waves in the water industry.

Wherever your talent lies, there’s opportunities to start, shape and grow your career with Wave. As a leading water retailer, we’re here to make a difference to the environment, society and our 300,000 customers by finding ways to save water, reduce carbon and lower utility bills.

Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee engagement and wellbeing, varied career and secondment opportunities, plus some great benefits too.

What you can expect

We’re always looking for exciting new talent to be part of our vision to be the most customer-focussed utility so here's just a few things you can expect from a career at Wave.

Lots of learning opportunities

We’re part of an industry that’s still quite new, so there’s always lots to learn and ways we can keep improving. We love curiosity and we’ll encourage you to embrace learning, whether that’s about the market, your role or your personal development, we’ve got some great resources waiting for you.

Collaboration

Home-based, office-based or a mixture of the two, you’ll regularly spend time working with others. We’ve got big plans and the best way to succeed is by doing it together.

Trust and ownership

We’re a great bunch, even if we do say so ourselves. We’re open, honest and we trust in our people. From day one you’ll be encouraged to be accountable and take ownership to help you grow and succeed in your role.

Wave HR team

We're award winning

We work hard to look after our employees' wellbeing and we're proud to have been recognised for this. Since 2019, we've won awards for Best Mental Health Strategy, HR Team of the Year and Wellbeing at Work to name a few.

Water Retailer of the Year 23
Employee Benefits award 2023
Learning & Development Award

 

 

What's on offer?

Great talent deserves great benefits, so take a look at just some of the ways we reward our people. Or you can hear about it first hand from our HR Director who recently featured on a podcast with Employee Benefits.

 
Financial

Excellent pension scheme 

Bonus potential

Perkbox membership

Income protection scheme

Personal accident insurance

Life assurance

Free onsite parking

 
Time off

24 days holiday rising to 26

A day off for your birthday

Half a day on Christmas Eve

Half a day on New Year's Eve

The option to buy holidays

1 day paid volunteering

 
Wellbeing

Hybrid/Flexible working

Healthcare cash back scheme

Cycle to work scheme

Annual conference and Christmas party

24/7 Employee Assistance Programme

Free flu shots

 
Family Friendly

Enhanced maternity pay

Enhanced paternity pay

Enhanced shared parental leave

Enhanced shared adoption leave

What we love about working at Wave

It's the people that make Wave a great place to work, so don't just take our word from it, hear it from our people. 

 

Great work-life balance

“I've got a great work-life balance in my role. I feel looked after by my manager, head of department and the business as a whole. Hybrid working has been a great benefit to my own mental health as well as my work output.”

 

Being able to develop

“I love being able to develop and work with a wide variety of business areas. I've a fully supportive manager who allows me the freedom to learn and make mistakes in a safe environment without fear, meaning that I can improve my skills more quickly and offer a better service to both internal and external customers.”

 

Feeling appreciated and valued

“I literally love working for Wave. The people, the values and the feeling of belonging is out of this world. I feel appreciated and valued, not only within the team, but across all levels. Working at Wave makes me smile.”

Our values

Put the customer first

We put our customers first; they're at the heart of what we do and the reason we do it. Remember your colleagues are your customers too.

Succeed together

Wave is built on its people. Teamwork achieves more and makes life better. Celebrate success and know you'll be supported.

Be accountable

Take responsibility and deliver your promises. Being accountable for your work shows maturity and builds trust and reputation.

Embrace learning

Wave is always improving, so ask questions and be curious. Learning helps you and the business grow.

Learning & Development

Embrace learning is one of our core values and we support our people to grow and develop. If there's a role you're striving for, we'll work with you, whether it's through mentoring, upskilling or helping you prepare for your interview.

Wave's industrial and commercial team

What does the recruitment process look like?

We believe recruitment should be an enjoyable experience and we want you to know what to expect at each stage along the way.  All of our roles have job-related objective criteria to make sure that every candidate is assessed fairly and consistently. 

If you’re applying for one of our roles, you can submit your application through the link in the advert. Please make sure you include a covering letter with your CV as we don’t accept applications without one. Plus they’re a great opportunity to really demonstrate to us how you’d meet the criteria we’ve set out.

Wave is an inclusive employer and will take into consideration any adjustments needed to support you. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting hr@wave-utilities.co.uk.

Once the job has closed, we’ll review all the applications we’ve received and decide who to interview. We’ll keep all applicants updated and let you know if you’re progressing to the next step or not.

Brilliant, you’ve got an interview! This’ll either be face to face or over Teams, at a time that works for you and for us. Usually you’ll be interviewed by at least two people, the hiring manager and either another manager or one of the HR team who’ll take notes based on your answers.

Make sure you’ve got lots of great examples that are relevant and recent. We always recommend you use the STAR technique to make sure you provide plenty of detail. Start with the Situation, then the Task, the Action you took and, of course, the Result.

After all the interviews have taken place, we’ll review your performance and make an offer to the successful candidate. We’ll also let you know if you weren’t successful and we can provide you with some feedback if you’d like it.

Starting a new role is an exciting time but there’s always lots to sort out. Our HR team will keep you informed every step of the way. Once your contract is signed, we’ll do our checks and follow up with your references. We’ll agree a start date together and make sure you have all the equipment you need before your first day.

We're a Living Wage Employer

Living Wage Employer

We've proudly committed to paying our employees a real Living Wage, as we believe everyone deserve a wage that meets everyday needs. 

300+

Over 300 employees

82%

Employee engagement score

+53

Net Promoter Score