How Refreshing

Our open approach to water supplies ensures you get access to one of life's essentials on your terms. Nature wouldn't have it any other way.

Every business is individual and we have a range of services and products that can be tailored to meet your specific needs.

We offer a water and waste water service that is simple, gives you accurate and timely billing and is hassle free, so you can focus on your business.

If it’s water efficiency advice that interests you, we can provide you with a range of tools to help you understand your usage as well as marketing materials for use within your business to support staff engagement with water efficiency. 

For those larger, corporate businesses our friendly, proactive Account Management Team is on hand.

Want to know more?  Feel free to explore the pages within this section, or get in touch for more information.


Water & Waste

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Manage your water with an online account

Manage your account, anytime and anywhere with an online account. Sign up or log in to quickly and easily view and pay your bills, submit meter reads and much more.

Make managing your water easy.

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Deregulation - what does it mean?

From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water retail services. The water itself will still be provided from the same source and the waste water services will be provided by the same wholesaler. The new deregulated water market means that customers will engage with an approved retailer for their meter reads, billing and customer service, in the same model as the deregulated gas and electricity markets.

Customer service

Streamlined accounts

Added value services


What our customers say


Southwold Holiday Cottages

We would like to express our sincere thanks to your customer service team. Our advisor, Kate, gave us great guidance when managing a complicated enquiry and her service skills are fantastic - patient, calm, understanding, firm and supportive. She is a credit to your organisation.

Kerry and Steve Pace, Suffolk


Castle Kindergarten

I am so pleased with the high level of customer service I have received from my Account Manager. Such a high level of service is unusual these days but clearly your company works hard to provide this. Customer service is a huge strength of your company... well done!

Sue Morgan, Tyne and Wear 


SG Petch - New and Used Cars 

Wave is one of very few companies left that you can actually speak to and get an answer nowadays. It makes a huge difference customer service wise to have someone available who understands your problem. Thank you, keep up the great service!

Ruth Goodison, Durham