The easy way to pay

Take control of your bills with Direct Debit - the simple, convenient and secure way to pay

We want to take away the hassle of paying your bills and give you the flexibility to control your cashflow.

Why pay by Direct Debit?

  • Quick and easy to set up
  • Choose a monthly payment date that works for you
  • Payment is made automatically on an agreed schedule, so there's no need to worry about missing a payment
  • Saves time and lets you get on with running your business
  • Protected by the Direct Debit Guarantee - peace of mind knowing that your bill is paid safely and securely

For more information about Direct Debit, you can visit the Direct Debit website.

Setting up Direct Debit is simple



It's quick and easy to set up - just complete and return our Direct Debit form and you're all set. Make sure to have your customer reference number and bank details handy.



With Direct Debit, you're in control. Choose a payment date that suits your business and your payments will be made automatically. It saves time and helps you manage your bills.



Always pay your bill safely and securely. You’re also protected by the Direct Debit Guarantee, so you’ll get a full refund from your bank if there's any error in the payment of your Direct Debit.

How to set up Direct Debit

There's a few ways you can set up your Direct Debit with us (have your customer reference number and bank details handy).

1. Speak to our Customer Service team - you can get in touch with one of our friendly Advisors by calling us on 0333 207 9283 or by using our live web chat during our opening hours.

2. Sign in to My Account - select the Direct Debit tab from the main menu. If you've not got an online account yet, why not register?

Sign in to My Account

Register for My Account

3. Download, complete and return our Direct Debit form - just scan and email it to or post to:

PO Box 745
PE29 9PW

Download Direct Debit Mandate


How to cancel Direct Debit

If you decide to change the way you pay us, please get in touch and let us know that you'd like to cancel your Direct Debit.

If you’re switching to another retailer, you can cancel your Direct Debit by contacting your bank.

Set up Direct Debit

It's the simple, convenient and secure way to pay your bill.

Download Direct Debit Mandate

Register for My Account

Your bills, payments and readings all in one place, 24/7.

Register for My Account