Direct Debit: The easy way to pay

Take control of your bills

We want to take away the hassle of paying your bills and give you the flexibility to control your cashflow. Set up a Direct Debit today - the simple, convenient and secure way to pay.

Why pay by Direct Debit?

  • Quick and easy to set up
  • Choose a monthly payment date that works for you
  • Choose from flexible or fixed monthly payments
  • Payment is made automatically on an agreed schedule, so there's no need to worry about missing a payment
  • Saves time and lets you get on with running your business
  • Protected by the Direct Debit Guarantee – have peace of mind knowing that your bill is paid safely and securely

For more information about Direct Debit, you can visit the Direct Debit website.

woman on phone

How to set up Direct Debit

There's a few ways you can set up your Direct Debit with us (have your customer reference number and bank details handy).

  • My Account - sign in and select the Direct Debit tab from the main menu. If you haven’t got an online account yet, why not register?

Sign up for My Account

  • Speak to our Customer Service team - you can get in touch with one of our friendly advisors by calling us on 0333 207 9283 during our opening hours.
  • Download, complete and return our Direct Debit form - just scan and email it to [email protected] or post to:

PO Box 745
PE29 9PW

Download the Direct Debit form

lady on phone with bank card



It's quick and easy to set up - just log into My Account and select Direct Debit. You'll be directed to a form you can fill out online.



With Direct Debit, you're in control. Choose a payment date that suits your business and your payments will be made automatically. It saves time and helps you manage your bills.



Always pay your bill safely and securely. You’re also protected by the Direct Debit Guarantee, so you’ll get a full refund from your bank if there's any error in the payment of your Direct Debit.

How to cancel Direct Debit

If you decide to change the way you pay us, please get in touch and let us know you'd like to cancel your Direct Debit.

If you’re switching to another retailer, you can cancel your Direct Debit by contacting your bank.

Struggling to pay?

Set up Direct Debit

It's the simple, convenient and secure way to pay your bill.

Download Direct Debit Mandate

Register for My Account

Your bills, payments and readings all in one place, 24/7.

Register for My Account