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Keep an eye on your water with My Account
We've developed our online portal to help you save time, reduce paperwork and make the most of your water services. With My Account, you can manage your water at any time on any device. It's quick and easy to sign up, leaving you more time to run your business.
Pay bills
Receive a notification when a bill is ready, check your balance and make a payment. It's fast and secure.
See previous bills
Keep all your bills in one place, for all your sites, to make it easy to keep track of your spending.
Submit meter reads
Providing regular meter readings helps us calculate your bill, so your charges reflect the water you use.
Set up Direct Debit
Automate your payments for a hassle-free way to pay your bill and more control over your cashflow.
Monitor consumption
Check how much water you're using to help you reduce consumption and spot any unexpected changes.
View meter supply locations
Make sure you always know where your water meters are located across all your sites.
Update account details
There's no need to call us if your billing address changes, simply log in and change your details.
Raise a query
Raise a ticket for support from our dedicated team, with updates about what's happening with your query.
On any device, when it's convenient for you
Access your account information 24 hours a day, 7 days a week on any device or operating system.
It's quick and easy to sign up
It only takes a few minutes to sign up for your online account. All we need is a few details (including your customer reference number which is on your bill) and we’ll set you up in no time.