How to read your water meter

We recommend checking your water meter regularly, as you’ll be able to get more accurate bills and identify increases to your water use. Reading your meter should be quick and easy, following this simple guide.

Finding your meter

Where your meter is will vary depending on the size and layout of your site. It’ll most likely be found within an underground chamber in or around your property. Meter chambers are often located close to the property boundary, in a nearby footpath or verge, or in chambers within property boundaries or neighbouring sites. Chamber covers range from a small circular plastic cover to large heavy rectangular covers made of metal. They’ll typically show the word water, meter or the letter W. If your meter is inside your property, it’s likely to be on the water pipe as it enters the property - often near the stop tap. If you’re unable to find your water meter, or it is difficult to access, get in touch and we’ll help.

Accessing your meter

Once you’ve found your meter, you’ll need to lift the chamber cover. Large covers may need two people to lift and a manhole key. Please take appropriate health and safety precautions. When you’ve removed the cover, there may be a polystyrene frost cover on top of the meter - this is the case for most small meters and needs to be removed to take a reading (remember to put this back when finished). Occasionally, water can collect in the meter chamber which will need to be removed to get a reading. This can sometimes indicate a leak. If you think there may be a leak on your supply, then please call us on 0333 207 9283 for advice. We can also offer a leakage find-and-fix service for an additional charge. If you’d like more information about this service, then please email us.

Reading your meter

Your water meter has its own unique serial number, which is also shown on your water bill. Check this number against your bill to make sure you’ve got the right meter.

Here’s what your meter might look like.

Standard and digital water meter displays

You’re charged per cubic metre of water used (one cubic metre is 1,000 litres), so in most cases we’ll only need to record the black digits when taking a meter read. A small minority of meters are x10 which means that readings have to be multiplied by ten to give the true volume. If yours is like this, it will be marked with x10 on the face.

Submit your meter read

You can easily submit your reading online via your our online portal, My Account. If you haven’t yet registered for an online account, you can give us your reads here.

Download this guide