A bit about us

Watertight utility support

We’re a leading national water retailer with years of experience helping businesses to drive down water use and lower their utility bills.

Formed from two established regional entities, Anglian Water Business and NWG Business, our roots trace back to 2008 when we began serving the Scottish market after deregulation. We now work with over 300,000 business customers across the UK to help them benefit from the open water market in England.

The open water market

The way that businesses buy water services changed in April 2017 when the English water market opened. This means services are now separate from regional wholesalers and most businesses in England are free to choose any water retailer. Find out more at the Open Water website.

Making businesses more water and cost efficient

From hairdressers to hotel chains, shops to sports retailers, we work with companies of all sizes - from SMEs to big businesses - and all of Scotland’s public sector. Every day our water experts are dedicated to helping customers find ways of reducing water use in their organisation and saving costs.

Our services

We have a range of different services and over ten years’ industry expertise to help manage your water and wastewater, including:

  • Smart Tariff featuring the innovative Hive Leak Sensor
  • Tailored solutions for large I&C businesses
  • Flexible payment methods
  • Single site and consolidated billing
  • Leak detection services
  • Automatic Meter Reading (AMR)
  • Online account management
  • Water efficiency services and advice
     

What our customers say

 
‌ 

Southwold Holiday Cottages

We would like to express our sincere thanks to your customer service team. Our advisor, Kate, gave us great guidance when managing a complicated enquiry and her service skills are fantastic - patient, calm, understanding, firm and supportive. She is a credit to your organisation.

Kerry and Steve Pace, Suffolk

 
‌ 

Castle Kindergarten

I am so pleased with the high level of customer service I have received from my Account Manager. Such a high level of service is unusual these days but clearly your company works hard to provide this. Customer service is a huge strength of your company... well done!

Sue Morgan, Tyne and Wear 

 
‌ 

SG Petch - New and Used Cars 

Wave is one of very few companies left that you can actually speak to and get an answer nowadays. It makes a huge difference customer service wise to have someone available who understands your problem. Thank you, keep up the great service!

Ruth Goodison, Durham