Wave CEO Appointed to Strategic Panel

Media Release Date: 8th November 2021


Lucy Darch, CEO of national water retailer, Wave, has been appointed as a panel member on a new Strategic Panel.

As the most senior industry group, this new industry-led panel will be administered and governed by MOSL and will oversee the performance of the non-household market, offer strategic direction, and recommend improvements.  

When asked about her appointment, Darch commented: “It was a great milestone when the non-household market opened in April 2017 and some progress has been made to optimise operations since then, such as the development of the market bilaterals system.  Unfortunately, Covid-19 presented a lot of challenges for businesses and, in turn, impacted utilities markets. Being so new at the time, the non-household market was ill-equipped for this impact.”

Darch continued, “The storm has been weathered and now feels like an appropriate time to review and assess the options available to deliver more benefits to customers and create a more sustainable market for the market participants. I believe that the non-household market can offer real benefits to all customers, but this can only be achieved through all stakeholders working together.
I’m very happy to be selected to take part in these discussions and look forward to making a positive difference.”

Following a competitive selection and interview process, Darch joins a select group of four senior industry leaders from retailers and wholesalers, three independent representatives and a customer representative. Non-voting members also including representatives from Ofwat, Defra and MOSL’s CEO.