Terms of Use

Last updated: 16 March 2020


In return for making this website (′Site′) available to you free of charge, you agree that by accessing and using the Site, either directly or via a hyperlink, you will be bound by these terms. The use and accessing of certain facilities, pages and areas of the Site, and the purchasing of any goods or services using the Site by you, may be subject to specific terms and conditions which are additional to, or different from, these terms.

In these terms ′We′ ′Us′ and ′Our′ refer to Anglian Water Business (National) Limited, a company registered in England and Wales with registration number 03017251 whose registered office address is Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ.


The Site is provided to you on an ′as is′ and ′as available′ basis.

Although We take reasonable care to ensure the accuracy and electronic integrity of the Site and its content, it should not be relied upon. We do not make any promise that any material on the Site is accurate or up to date, nor that use of the Site will be uninterrupted or error-free, or that it will be continuously available.

If you rely on the availability of the Site, or on any content or material on it, this is entirely at your own risk and We are not responsible.

It is your responsibility to check that any material which you download from the Site is free from viruses and compatible with your computer. We do not make any promise about this and We are not responsible for any damage caused to you or your computer by any material which you download from the Site. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful and you must not attempt to gain unauthorised access to the Site, the server on which the website is stored or any computer, server or database connected to the Site.

This Site may contain links to third party material, and for the avoidance of doubt, we are not responsible for any third party material made available on the Site or contained on any third party website linked to on the Site. We do not monitor the content of third party websites and any links provided on the Site are for your convenience only.

Intellectual Property

Copyright in the content of the Site (together with the website design, text and graphics and the arrangement of them), and all trade marks, domain names and other intellectual property used in the Site belong or are licensed to Us. All rights are reserved. If you download or print copies of the content of the Site you must retain any copyright or other intellectual property notices contained in the original. All of Our logos and associated phrases used on the Site are Our trademarks and should not be used without first obtaining Our permission in writing. You must not use an automated program (including for the avoidance of doubt, any web-crawling or screen scraping software or equivalent technology) to access the Site for the purpose of collecting data or content in this Site. Any such use of an automated program is prohibited and is a breach of these terms. We reserve the right to suspend or terminate your right to use this Site at any time.

The Site is provided to you in order to give you access to its content and for you to make use of the facilities provided by the Site for their various purposes. You may download or print copies of the content of the Site only for your personal use for the purposes for which access to the Site is granted. If you want to download or print any of the Site content for any other purpose, you must first obtain Our permission in writing. In addition, no links to the Site are permitted without first obtaining Our permission in writing.

Protection of Data

Your use of the Site is subject to Our Privacy notice and We ask you to read this before providing us with any of your personal details. We will use reasonable endeavours to protect your personal information. However, we cannot guarantee the security of your personal information and the use of the Site is at your own risk. Unless otherwise stated, information transmitted through the Site is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore consider its sensitivity before sending it.

Comparison Services

The Site offers comparison services in relation to energy suppliers (“Comparison Services”), where you may:

  • Obtain information on energy suppliers (“a Supplier”), and their services, products and/or goods offered through this Site; and
  • Facilitate a transaction between you and a Supplier for the provision of those services, products and/or goods (the “Services”)

In respect of these Comparison Services, you will need to provide certain information to us to allow the comparison of Suppliers for the Services you require. You warrant that this information provided to us is accurate and complete, and that any necessary third party approvals have been obtained to permit a designated representative to use the Site. You agree that the information you provide may be used to perform checks to validate you as an authorised buyer. The nature of the energy market means that the comparison information rendered on this Site is subject to change at any time. We take no responsibility for this and exclude all liability for any consequences of a change in information.

If you agree to purchase Services via our Site you are responsible for familiarising yourself with the Supplier’s terms and conditions, which will govern the contract for Services directly between you and the Supplier and are separate from these terms. It is your responsibility to ensure that the Services meet your requirements. For the avoidance of doubt, you are responsible for making all payments directly to the Supplier in relation to any Services you agree to purchase.

We cannot accept liability for errors made by the Supplier or their appointed representative, nor can we respond to complaints on their behalf. If such a circumstance arises, please contact the Supplier directly.

The Comparison Services is provided for general information purposes only and in providing the Comparison Services we are not giving you any advice (whether financial or otherwise) in respect of any Services or recommending or endorsing any Supplier. We provide an impartial and independent Comparison Service.

Governing Law

These terms and your use of the Site are governed by English law and you agree to submit to the exclusive jurisdiction of the English Courts. Nothing in these terms affects your statutory rights under English law. A person who is not a party to these terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999.

These terms were last updated in March 2020. We may change or supplement these terms at any time and such changes or supplements shall be effective immediately upon posting of the modified terms on the Site. You will be bound by any modified terms that apply when you use the Site even if you do not read them, so we would recommend that you review these terms from time to time.

Privacy notice

How we collect and use your personal information.

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