Challenging times

Advice for businesses facing financial challenges

With costs rising across the UK, and the price of utilities reaching new heights, we understand that businesses may be finding it difficult to budget for all these increasing charges. 

If you’re having issues paying your bills on time or can’t make payment, please don’t ignore your bill (or any reminders) – just get in touch as soon as you can so we can do our best to help. 

Tips to help you take charge of your bills

Regular reads keep costs down

Make sure your bills are as accurate as possible by giving us regular meter readings, this’ll help keep your bills in line with your usage. We estimate charges based on your past consumption, so without a recent read your next bill may be higher than it needs to be. Submit a meter reading to update your account and keep your bills down.

Reduce water wastage 

Over 3 billion litres of water is lost every day through leaks so make sure your business isn't wasting water and money. Look out for leaking pipes, dripping taps and continuously flushing toilets, they waste more water than you think and could drive your bills up unnecessarily. For more information and advice on water efficiency in the work place, take a look at our blogs.

Stay in control with Direct Debit

If you’re not already paying by Direct Debit, it’s a secure, hassle-free way to pay that helps you spread the cost. Plus, your bill will always be paid on time, so you don’t need to worry about missing a payment. It’s easy to set up and make changes to your Direct Debit – just log in to your online account or get in touch and we’ll be happy to help. 

Find out more about Direct Debit.

Keep track of your bills online

If you usually only receive paper bills, now’s the right time to sign up to My Account. You can view and pay your bills online, at any time as well as monitor your consumption and even get help finding your business’ water meter. Our full My Account how-to video suite makes navigating and making the most of your online account simple.

Find out more about My Account or sign up now.

Make sure you’re paying the right VAT 

Your Standard Industrial Classification (SIC) activity code determines the amount of VAT your business pays on your water services. For customers in categories 1 to 5 you should be paying the standard rate and you should see an S on your bill.    
For all other customers, VAT is charged at zero rate. This will appear as a Z on your bill.  Waste water charges are also charged at zero rate. 
If you want to check the SIC code we hold for you, please get in touch with us.

What to do if you can't pay

We know water is a vital resource for your business, so we’ve got support in place for those that need it most. If you’re worried about paying your bill or you're in financial difficulty, don't be afraid to get in touch. The sooner you speak to us, the sooner we can see what we can do to help.

Repayment scheme

You may be eligible for a repayment scheme, which allows you to affordably repay any water or wastewater charges. If you’re eligible for a plan, we’ll work with you to agree an arrangement that suits your circumstances. 

What if my repayment plan is no longer suitable?

If you’re already on a repayment plan and you’ve had a change in circumstances which means the arrangement no longer works for you, get in touch with us. We may be able to help by reviewing the terms of your scheme to make sure it remains affordable. 

Independent advice

We're not financial planning experts but we can signpost you to the right place. If you need additional support, Business Debt Line are an independent service that provides free, impartial and confidential advice for the self-employed and small businesses. 

Find out more

Customer Protection Code of Practice

All businesses are protected by Ofwat’s customer code of practice. Ofwat continually reviews this to provide ongoing support to business customers. You can view the Code of Practice on Ofwat’s website.

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