Don’t let water drain your bottom line.
Tap into decades of experience in the water industry
- Dedicated, sector-specific knowledge
- Passionate account management
- Consolidated e-billing across all your locations
- Committed to encouraging sustainable consumption
We’ll be your partner
Our highly trained account managers are on hand to build lasting relationships with our large Industrial and Commercial customers. They’re passionate about being involved from the outset, getting to know your business and offering tailored advice and guidance on the best way to set up your billing, meet your goals and address your challenges.
Consistent communication
Communication is key, but it’s a two-way street. That’s why our account managers set up regular meetings with well-structured agendas to make sure the important topics get covered and they get a thorough understanding of your portfolio. And if you have a query, there are plenty of ways to get in touch with us too, from a dedicated inbox to our friendly customer experience team.
Data driven
Understanding your business’ water consumption is the first step to becoming more efficient. We’ll help you analyse your data, quickly highlight any areas of concern and help you find ways to drive down your usage.
You can take control of your own consumption with My Account too. Your online portal is your one-stop-shop where you can find your bills, review and send us meter reads and check and update information about your accounts.
Simple billing solutions
Multiple sites can mean multiple bills, but not with Wave. We offer water and wastewater services as well as consolidated billing options for our multi-site customers. And if you need support, our teams have specific billing expertise so they’re always on hand to help with any queries, updates or changes that need to be made.
Free advice from a Carbon Mentor
Wave customers can take advantage of a free video call with SaveMoneyCutCarbon.
Find and fix your leak
Leaking pipes waste huge amounts of water and money. We can help you fix them.
In-house Trade Effluent expertise
If your business discharges Trade Effluent, make the most of having advice at your fingertips, thanks to our in-house team. Talk to them about what’s important to your business, whether that’s successfully managing the disposal of Trade Effluent, making sure consent levels and charges are optimised for your site or gaining access to bespoke solutions in industrial wastewater treatment processes.
Support with your journey to decarbonisation
To achieve the UK government’s net zero targets by 2050, each and every business needs to play their part to reduce their emissions. But many large and industrial customers will actually need more water to deliver their projects and achieve their goals.
We’re here to help you think about how, and where, this water will come from, as well as support you in becoming as water efficient as you can now.
Leave the Wholesalers to us
Our history means we know how Wholesalers work and we’ll help you get things done. Our Wholesaler Management team can take the stress away by speaking to the Wholesalers on our customers’ behalf. They champion your issues, ask for answers in an emergency and hold Wholesalers to account, saving you time, effort and costs.
Nothing has been too much trouble, and sometimes as a result of the changing needs of our organisation, I have had to ask you to either repeat certain tasks or back track to help us deliver the desired results, and always this has been carried out with great efficiency and diligence, and for that I thank you.
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