FAQ: Where can I get a copy bill or copy invoice for my water usage?

If you need a copy of the bill/invoices we’ve sent you, the easiest way to get them is through your online portal, My Account. If you’ve already got an account with us, you’ll be able to login and download your previous bills, anytime. 

If you’re the main account holder for your business or a named contact on the account with financial responsibility, you can also speak to a member of our team about adding another user to your online portal, this could be your accountant so they can access the files directly.

If you don’t have My Account, you can speak to us on chat or over the phone and a member of our helpful team will be able to provide copies of the bills/invoices you’ve asked for. Please remember, you will need to be either the account holder or a named contact on the account with financial responsibility for us to provide these documents to you.