If you'd like to request a refund from us, please get in touch. We’ll need to verify some details from you, including: The date of your last...
We want to do our bit to protect the environment, so using My Account you can view, download and pay your bills online, meaning there’s no...
We’ve got lots of different ways you can pay your bill, including making an online payment. You can do this by signing into your online...
A freeze/thaw event usually happens if we experience prolonged cold weather followed by a sudden increase in temperature. If your pipes are...
If your business premises no longer requires water and/or sewerage services, you can request a temporary or permanent disconnection by...
Yes, if your Trade Effluent discharge is expected to be less than six months, you can apply for a temporary Trade Effluent Consent. You must...
Trade Effluent regulations are in place to make sure that the environment, public health and treatment works are protected. Businesses need...
1. What is smart metering? What is a smart meter? A smart meter is an upgraded meter that automatically sends water meter readings through a...
There have been some changes to the Customer Protection Code of Practice and as your water retailer, we’re now required by Ofwat (The Water...
From 15th June 2022, Microsoft Edge will replace Internet Explorer on the most recent versions of Windows 10. This means that the Internet...
What are non primary charges? These charges relate to works carried out by the wholesaler, usually at the request of the customer. They fall...
What is an interim bill? You may have noticed the interim bill you’ve received looks a little different to our usual bills. That’s because...
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