In April 2017, the water market in England opened. This meant that the Water Industry Act required business customers to be treated...
Wave’s digital days are focussed on digital communication channels. This means our customer experience team will use their time to work...
If you've forgotten the password you use to sign in to My Account, you might need to reset it. Here's how to do it: Go to Forgot your...
We know that water can be complicated so we’ll try not to use acronyms, but from time-to-time you might hear the term SPID which is your...
Here you’ll find answers to lots of questions around the importance of reading your water meter. Find out how to send your meter readings to...
If you can’t find your water meter, we can help. Our guide on how to read your water meter gives detailed information of where your water...
You can find the location of your water meter in My Account under the submit meter readings section. You’ll find a location description of...
If you think your water meter is broken, it’s really important that it’s fixed as soon as possible. Without a working water meter, we won’t...
If you need a copy of the bill/invoices we’ve sent you, the easiest way to get them is through your online portal, My Account. If you’ve...
Rates for the Northumbrian and Anglian Water regions If you're a customer in the Northumbrian Water, Anglian Water or Essex & Suffolk Water...
What is eBilling? eBilling is when you receive your water bills from us online, through My Account. You’ll no longer receive paper bills in...
You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to...
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