If you’re moving out of your business premises, there’s a few things we need to know. If you already have an online account, you can sign in...
If you’ve moved into a new business premises where we’re the water retailer, we’ll need you to complete our online form. We'll use the...
When you’ve previously paid your bills by making a card payment, your bank statement will have shown that the payment was made to NWG...
1. What happens if I disagree with the amount shown on my bill? Contact us as soon as you can, and no later than 7 days prior to the payment...
Rates for the Northumbrian and Anglian Water regions If you're a customer in the Northumbrian Water, Anglian Water or Essex & Suffolk Water...
Understanding your bill As the first bill you receive is likely to cross two financial years, you’ll see two different rates for your water...
Fats, oils and greases (FOG) can be found in the wastewater of commercial kitchens and can cause problems if they end up in our sewers...
Charges billed to you depend on the tariff and services the Wholesaler has given to a particular Supply Point Identifier (SPID), and can...
If you think your water meter is broken, please get in touch with us on 0333 207 9283 or by emailing meteringhelp@wave-utilities.co.uk. We...
If you can’t find your water meter, we can help. If you’ve an online account, you can find the location of your meter on the Overview tab...
If you think the meter read we have for you is incorrect, please email meteringhelp@wave-utilities.co.uk and include a photograph of the...
If you think you have a leak, we’ve got a simple Leak and Flow Test that you can do yourself to help identify if the leak is on the external...
Learn more about our range of services designed to drive efficiency and reduce costs for your business.
Our friendly team of experts are on hand to answer any of your queries.
