FAQ: Reading your water meter

Why is it important to submit water meter readings?

The main benefit you’ll get from submitting regular meter readings is that your water bills will be more accurate, so your charges will be more closely matched to the water you’ve used.

It’s good to check your water meter regularly anyway, as it can help to identify a leak on your supply or find any problems with your meter.

If you think there is something wrong with your water meter, then please call us on 0333 207 9283 and we'll look into it for you. You can also contact us by live chat or email.

How is my bill calculated?

Your water bill is based on estimated use. Without meter readings, our estimates might be much higher or lower than they should be. This could have a significant impact on your business as you may be spending more on your water bills than necessary.

How do I read my water meter?

Reading your water meter is usually quick and easy to do. We’ve produced a handy guide and video to help, which explains how to locate, access and read your meter, as well as how to submit a reading.

If you need any more information, simply contact us and we’ll be happy to help.

How do I submit a meter reading?

Submitting a water meter reading is simple and straightforward. You can submit a reading in a few ways: online, using My Account, or by email to submitmyread@wave-utilities.co.uk.

How often should I submit meter readings?

We'll typically come out to read your water meter twice a year. You should also take and submit another two readings yourself, so that we receive at least four readings each year.

Can you read my water meter for me?

If you need us to read your water meter more than twice a year, or you can’t read your meter yourself, then you can call us on 0333 207 9283 to book a meter reading. We’ll usually be able to come out and read it for you within 20 days. There is an ad hoc meter read charge for this service, which will be added to your bill.

Who carries out your meter readings?

Our water meter reading services are delivered by Morrison Data Services (the UK’s leading utility data services business) and Meter Field Services (who are part of Northumbrian Water).