FAQ: Reading your water meter

Here you’ll find answers to lots of questions around the importance of reading your water meter. Find out how to send your meter readings to us, how often you should be reading your water meter and how we use your meter readings to calculate your water bill.

The main benefit you’ll get from submitting regular meter readings is that your water bills will be more accurate, as your charges will be more closely matched to the water you’ve used.

It’s good to check your water meter regularly anyway, as it can help to identify a leak on your supply or find any problems with your meter.

If you think there is something wrong with your water meter, then please call us on 0333 207 9283 and we'll look into it for you. You can also contact us by live chat or email.

Your water bill is based on estimated use. Without meter readings, our estimates might be much higher or lower than they should be. This could have a significant impact on your business as you may be spending more on your water bills than necessary.

Reading your water meter is usually quick and easy to do. We’ve produced a handy guide and video to help, which explains how to locate, access and read your meter, as well as how to submit a reading.

If you need any more information, simply contact us and we’ll be happy to help.

Submitting a water meter reading is simple and straightforward. You can submit a reading in a few ways: if you have an online Account with us, you can log in and send us your read through My Account. If you don’t have an online account with us, you can use our web form, or send an email to submitmyread@wave-utilities.co.uk. 

We'll typically come out to read your water meter twice a year. You should also take and submit another two readings yourself, so that we receive at least four readings each year. If you’re already taking monthly reads for your other utilities like gas and electricity, why not take your water reads too to save time? The more meter reads we have, the more accurate your water bills will be.

If you need us to read your water meter more than twice a year, or you can’t read your meter yourself, then you can call us on 0333 207 9283 to book a meter reading. We’ll usually be able to come out and read it for you within 20 days. There is an additional charge for this service, which will be added to your bill.

Depending on where your site is located, our water meter reading services are delivered by Anglian Water Services in the Anglian region, Meter Field Services (who are part of Northumbrian Water) in the Northumbrian region and Morrison Data Services for all others.