Ofwat’s Customer Protection Code of Practice (CPCoP) outlines the minimum standards of service that Retailers must maintain for customers...
We’d recommend you read your water meter on a regular basis. If you already take monthly gas and electricity meter readings, why not do it...
If you’re moving into a new premises, you’ll have lots to think about and it’s likely that your water retailer might not be at the top of...
Today, 3 April, marks the seventh anniversary of the opening of the non-household water market. Following a weekend of 24/7 operations...
Are you thinking strategically about your business water? We all use water, businesses included, but it isn't an infinite resource. With...
Every day more than 3 billion litres of water is lost to leaks and without significant changes many areas of England will face water...
We know that water can be complicated so we’ll try not to use acronyms, but from time-to-time you might hear the term SPID which is your...
Here you’ll find answers to lots of questions around the importance of reading your water meter. Find out how to send your meter readings to...
We recommend reading your water meter regularly, as you’ll be able to get more accurate bills and identify increases in your water use that...
If you can’t find your water meter, we can help. Our guide on how to read your water meter gives detailed information of where your water...
You can find the location of your water meter in My Account under the submit meter readings section. You’ll find a location description of...
International Women’s Day happens every 8th March and is dedicated to celebrating the achievements and contributions of women worldwide as...
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