Since the opening of the water market in April 2017, wholesalers continue to treat the water, maintain the networks and remove and treat...
NWG Business joins forces with Anglian Water Business National to create Wave We’re excited to announce that we are teaming up with Anglian...
You are charged VAT on water services only. For customers in categories 1 to 5 of the 1980 Standard Industrial Classification (SIC) activity...
What is Trade Effluent? Trade Effluent is defined in the Water Industry Act (1991) as: " any liquid, either with or without particles of...
When we prepare our prices, we have fixed charges from the Wholesaler and then we add our retail charges. Each Wholesaler has their own...
Legionnaire’s disease is a severe form of pneumonia caused by Legionella bacteria and can be contracted through breathing in aerosolised...
Northumbrian Water is looking at introducing a new customer-funded social tariff to complement its existing social tariff, which is funded...
The Water Market From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water...
What is Trade Effluent? (TE) Trade Effluent (TE) is wastewater discharged to the sewer that arises from trade processes occurring on trade...
I already have a water meter. Can you help me use less water? We’re dedicated to helping businesses achieve better efficiency and...
How can I pay my bill? To keep things simple we recommend customers pay by direct debit. If you'd like to set up a new direct debit, you can...
Changes to Vacant Charging for non-household properties in Scotland From 1 st April 2017, the Scottish Government is changing the way vacant...
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