Your water meter will be read twice a year by a specialist meter reader, so it’s best to be as prepared as possible so they can access it...
In April 2017, the water market in England opened. This meant that the Water Industry Act required business customers to be treated...
Wave’s digital days are focussed on digital communication channels. This means our customer experience team will use their time to work...
Like other business utilities such as electricity and gas, the cost of your water bill is mainly determined by how much water you use...
If you've forgotten the password you use to sign in to My Account, you might need to reset it. Here's how to do it: Go to Forgot your...
Ofwat’s Customer Protection Code of Practice (CPCoP) outlines the minimum standards of service that Retailers must maintain for customers...
We’d recommend you read your water meter on a regular basis. If you already take monthly gas and electricity meter readings, why not do it...
If you’re moving into a new premises, you’ll have lots to think about and it’s likely that your water retailer might not be at the top of...
Today, 3 April, marks the seventh anniversary of the opening of the non-household water market. Following a weekend of 24/7 operations...
Are you thinking strategically about your business water? We all use water, businesses included, but it isn't an infinite resource. With...
Every day more than 3 billion litres of water is lost to leaks and without significant changes many areas of England will face water...
We know that water can be complicated so we’ll try not to use acronyms, but from time-to-time you might hear the term SPID which is your...
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