If you’re moving into a new premises, you’ll have lots to think about and it’s likely that your water retailer might not be at the top of your priority list. However, getting ahead of your water admin by registering with us and sending us a water meter reading as soon as you move in could make a significant difference to your bills.
Your water account will start with us from the date you move in, so it’s best to complete the move in process with us as soon as you can.
The importance of capturing your first read
Not all businesses use the same amount of water, so depending on who occupied the premises before you, your usage could be much higher or much lower than the previous tenant. This means if you don’t send us an initial meter reading and the previous business’ water consumption was higher than yours, you could end up being overcharged for your water.
That’s because we calculate your bills by basing your usage off the data we already have. By submitting a meter read as soon as you move in, you’ll be making sure we’re able to start billing you based on your read or assessed charges. Cross that item off your to-do list early and make your bills as accurate as they can be.
How to submit your first read
If you know where your meter is and it’s safe to access, the easiest thing to do is take a photo of the meter face. You can then submit that read as part of your move-in form, or via our website once you’ve registered with us.
If you’re not sure where your meter is, or how to submit a read to us, you can see the guidance on our website or get in touch.
If you can’t or don’t provide a reading
If you can’t provide a meter reading because it’s unsafe to do so, speak to us and we might be able to assist depending on the issue. We’re contracted to read your meter twice a year and we’ll use these reads to help us calculate your bills. If you’ve moved into a new premises and haven’t taken a meter reading, we’ll still estimate one for you but you could end up paying more than you need to, which is why it’s always best to send us regular reads if you can.
If you need further assistance, get in touch with our customer experience team.
