Advice & Guidance

Here you’ll find the stories about us, our customers, water, gas and electricity
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Currently displaying 5 (of 17) results

Compliments and complaints

Passing on compliments If you've had a good experience with us we'd really like to know so that we can thank the team member involved and...

Guide 4th April 2017

A Guide to Trade Effluent (TE)

What is Trade Effluent? Trade Effluent is defined in the Water Industry Act (1991) as "any liquid, either with or without particles of...

Guide 17th March 2017

How Legionella aware is your business?

What are my obligations? Under the Health & Safety at Work Act every employer has the following duties; To ensure, so far as is reasonably...

Guide 16th March 2017

How We Work With Wholesalers

In addition to customers, the new water market has three principle types of participants namely; Retailers Wholesalers The Market Operator...

Guide 8th March 2017

How the Market Works

On the 1st of April 2017, the water market in England opened for around 2 million non-household customers. Scotland has been enjoying the...

Guide 7th March 2017

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