Here you'll find details of Wave's Service Standards. We aim to get everything right first time, but we do appreciate that this isn’t always the case. If you're unhappy with any element of our service, please chat to us and we’ll do what we can to resolve your concerns as quickly as possible.
Where we fail to meet our service standards, we'll pay compensation to you in accordance with the terms of this document.
Details on each of the service standards can be found in the appendices in the document below.
