In addition to customers, the water market has three main participants: The Market Operator (MOSL) Wholesalers Retailers The market operator...
Winter in the UK usually means plenty of cold weather and a mixture of wind, rain, ice and snow. These severe weather conditions, along with...
We want to make sure that paying your water bill is always simple and straightforward. To achieve this, we need to correctly allocate...
Checking that your water consumption is normal for your business is important in the current climate, with drought conditions and water...
The water retail market can be a complex place if you’ve never looked at it before. The market hasn’t existed for long, and when it opened...
Water leaks are more common than you might think. More than 3bn litres of water are lost every day, and when they occur in large business...
If you’re a licensed premise such as a pub, restaurant or club, you probably have some unused stock to dispose of as we face another period...
Whether you’re a school or college that closes for the holidays or a seasonal business open in summer or winter, there’s a lot to sort out...
The UK General Data Protection Regulation (UK GDPR) Article 15 gives individuals the right to access the personal data that an organisation...
Market Operator Services Ltd (MOSL), the Market Operator, has a number of guidance documents to help you when completing Trade Effluent...
Here you'll find details of Wave's Service Standards. We aim to get everything right first time, but we do appreciate that this isn’t always...
What is Trade Effluent? Trade Effluent is defined in the Water Industry Act (1991) as: " any liquid, either with or without particles of...
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