What are non primary charges? These charges relate to works carried out by the wholesaler, usually at the request of the customer. They fall...
What is an interim bill? You may have noticed the interim bill you’ve received looks a little different to our usual bills. That’s because...
If you pay your business water bills by BACS or CHAPS we need to allocate your payment to your account. When you make a payment online, we...
Since the opening of the water market in April 2017, wholesalers continue to treat the water, maintain the networks and remove and treat...
You are charged VAT on water services only. For customers in categories 1 to 5 of the 1980 Standard Industrial Classification (SIC) activity...
When we prepare our prices, we have fixed charges from the Wholesaler and then we add our retail charges. Each Wholesaler has their own...
The Water Market From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water...
What is Trade Effluent? (TE) Trade Effluent (TE) is wastewater discharged to the sewer that arises from trade processes occurring on trade...
How can I pay my bill? To keep things simple we recommend customers pay by direct debit. If you'd like to set up a new direct debit, you can...
Learn more about our range of services designed to drive efficiency and reduce costs for your business.
Our friendly team of experts are on hand to answer any of your queries.
