FAQs: Billing

How can I pay my bill?

To keep things simple we prefer customers to pay by direct debit. If you would like to set-up a new direct debit please get in touch and we will offer you a discount for this payment choice. We also accept cheques, card payments and Paypoint cards.

How can I receive a copy of my bill?

Your bill will be sent to you in the post and you can also opt for paperless via your account where you can view, download and print your bills whenever it suits you. 

What if I am having trouble understanding my bill?

We have an online guide to help you understand the breakdown of your bill which you can view here.

  A guide to understanding your bill

What if I am having difficulty paying my bill?

We understand that sometimes things happen that mean you are unable to pay your bills on time. We are here to help, and will always do our best to provide you with the advice and support you need. 

To enable us to provide you with the very best support, we ask that you contact one of our experienced and friendly advisors as soon as you know you are unable to make payment by contacting us and they will be happy to discuss your payment options with you.

I am in financial difficulty. Who can I ask for help?

We would always encourage you to contact us as soon as possible to let us know there is a problem and to discuss the things we can do to help you to manage your bill. 

However, we understand that you may also have arrears with other suppliers or businesses. If this is the case, you may want to talk to someone that can provide you with independent advice and help.

Business Debt Line is a registered charity that is committed to offering free, impartial and confidential advice they can be contacted on 0800 197 6026, or you can find them here on the web www.businessdebtline.org

What do I do if I think my bill is wrong?

Please contact us straight away if you have any queries relating to your bill as we want to make sure that your bills are accurate.