Understanding your bill
Here you'll find a guide with some handy hints and tips to help you understand your bill.
FAQ: Why is the Value Added Tax (VAT) on my bill 1p or 2p different to what I’d expect?
You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to...
FAQ: Where can I go for help if I’m finding it hard to pay my bills?
Did you know that new research suggests over 12 million people are borrowing money for food and essential bills? The cost-of-living crisis...
FAQs: What makes up my charges?
Charges billed to you depend on the tariff and services the Wholesaler has given to a particular Supply Point Identifier (SPID), and can...
