Yes, if your Trade Effluent discharge is expected to be less than six months, you can apply for a temporary Trade Effluent Consent. You must...
Trade Effluent regulations are in place to make sure that the environment, public health and treatment works are protected. Businesses need...
1. What is smart metering? What is a smart meter? A smart meter is an upgraded meter that automatically sends water meter readings through a...
There have been some changes to the Customer Protection Code of Practice and as your water retailer, we’re now required by Ofwat (The Water...
From 15th June 2022, Microsoft Edge will replace Internet Explorer on the most recent versions of Windows 10. This means that the Internet...
What are non primary charges? These charges relate to works carried out by the wholesaler, usually at the request of the customer. They fall...
What is an interim bill? You may have noticed the interim bill you’ve received looks a little different to our usual bills. That’s because...
If you pay your business water bills by BACS or CHAPS we need to allocate your payment to your account. When you make a payment online, we...
Since the opening of the water market in April 2017, wholesalers continue to treat the water, maintain the networks and remove and treat...
You are charged VAT on water services only. For customers in categories 1 to 5 of the 1980 Standard Industrial Classification (SIC) activity...
When we prepare our prices, we have fixed charges from the Wholesaler and then we add our retail charges. Each Wholesaler has their own...
The Water Market From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water...
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