Since 2016, we have worked with Glasgow City Council across several of their departments, to help reduce cost, consumption and carbon...
Market Operator Services Ltd (MOSL), the Market Operator, has a number of guidance documents to help you when completing Trade Effluent...
The General Data Protection Regulation (GDPR) introduced in May 2018, changed how companies like Wave handles your personal information. We...
If you’re a customer based in the Affinity Water region, please note that the wholesaler has issued an important notice regarding the risk...
The joint venture between Anglian Water Business (AWB) and NWG Business (NWGB) is cleared by the CMA A 50/50 joint venture between AWB and...
Here you'll find details of Wave's Service Standards. We aim to get everything right first time, but we do appreciate that this isn’t always...
Since the opening of the water market in April 2017, wholesalers continue to treat the water, maintain the networks and remove and treat...
NWG Business joins forces with Anglian Water Business National to create Wave We’re excited to announce that we are teaming up with Anglian...
You are charged VAT on water services only. For customers in categories 1 to 5 of the 1980 Standard Industrial Classification (SIC) activity...
What is Trade Effluent? Trade Effluent is defined in the Water Industry Act (1991) as: " any liquid, either with or without particles of...
When we prepare our prices, we have fixed charges from the Wholesaler and then we add our retail charges. Each Wholesaler has their own...
Legionnaire’s disease is a severe form of pneumonia caused by Legionella bacteria and can be contracted through breathing in aerosolised...
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