A user can update the password, email address and their contact and mobile phone numbers in the My Details section. They can change the...
RF stands for Run Final, so when you see this on a bill it means we’ve made an adjustment to your account based upon the charges from your...
Wave has been involved in a large market wide project, looking at improving the information we hold about the business premises we supply...
If you receive a continuous flow alert from your water Wholesaler or Retailer and your business can’t explain the consumption, your...
If your Wholesaler or Retailer has informed you of continuous flow, it means your business is using water all day, every day. Some...
Your business, Wholesaler and Retailer will receive detailed water usage data at intervals as regular as 15 minutes, so you’ll be able to...
Continuous flow is when water is recorded as flowing through the meter constantly. This data feeds back to your Wholesaler and your Retailer...
We're aware of people or companies targeting businesses and pretending to be associated with us. For example pretending your contract is up...
If you're trying to access your online account but have had more than five failed login attempts, your account will be blocked as a security...
If your business premise doesn’t have a water meter, the property is unmetered. This means that your water bill isn’t based on how much...
If you can’t find the help you need in our advice and guidance section, there’s lots of ways you can get in touch with us. Whether you...
Your water meter will be read twice a year by a specialist meter reader, so it’s best to be as prepared as possible so they can access it...
Learn more about our range of services designed to drive efficiency and reduce costs for your business.
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