Ofwat’s Customer Protection Code of Practice (CPCoP) outlines the minimum standards of service that Retailers must maintain for customers...
Today, 3 April, marks the seventh anniversary of the opening of the non-household water market. Following a weekend of 24/7 operations...
Every day more than 3 billion litres of water is lost to leaks and without significant changes many areas of England will face water...
On Wednesday 13th March, Wave’s Metering Operations Manager, Claire Stanness, will be joining MOSL’s User Forum to discuss the findings of...
At Wave we constantly monitor developments which may impact the water market and our customers. The UK Government Department for Business...
On Thursday 16th November, Wave and public sector procurement specialist, North East Procurement Organisation (NEPO), jointly planted 300...
We have given a one-off bill adjustment as a gesture of goodwill to customers who were adversely impacted by a recent regulatory change. The...
As part of our Social and Sustainability Promise, we're sponsoring a special project in the Amazon rainforest that’s helping to provide a...
On 17th August, Wave was delighted to be awarded Silver in the Learning and Development Awards Category of the 2023 International Brandon...
Medium-sized Industrial and Commercial customers, spending between £75,000-£150,000 on their annual water bill can now take advantage of...
One of Wave’s core values is to put the customer first and as a business, although we always strive to deliver great service for our...
Ciconi has been Wave’s print and mailing house since 2021 and as part of their Ciconi Mail ® scheme, they donate £2.50 for every 1,000 items...
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