A guide to understanding your bill Understanding your bill Here you'll find a guide with some handy hints and tips to help you understand your bill. Download bill guide FAQ: Why is the Value Added Tax (VAT) on my bill 1p or 2p different to what I’d expect? You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to... FAQ: Where can I go for help if I’m finding it hard to pay my bills? Did you know that new research suggests over 12 million people are borrowing money for food and essential bills? The cost-of-living crisis... FAQs: What makes up my charges? Charges billed to you depend on the tariff and services the Wholesaler has given to a particular Supply Point Identifier (SPID), and can... Recommend thisTweet this Latest FAQ: How can I contact Wave on a digital day? Wave’s digital days are focussed on digital communication channels. This means our customer experience team will use their time to work... FAQ 24th April 2024 Keep your water bill accurate by submitting meter readings Like other business utilities such as electricity and gas, the cost of your water bill is mainly determined by how much water you use... Blog 23rd April 2024 FAQ: I've forgotten my password, how can I reset it? If you've forgotten the password you use to sign in to My Account, you might need to reset it. Here's how to do it: Go to Forgot your... FAQ 17th April 2024