If you pay your business water bills by BACS or CHAPS we need to allocate your payment to your account. When you make a payment online, we...
Why is it important to submit water meter readings? The main benefit you’ll get from submitting regular meter readings is that your water...
If you've forgotten the password you use to sign in to My Account, you might need to reset it. Here's how to do it: Go to Forgot your...
Since the opening of the water market in April 2017, wholesalers continue to treat the water, maintain the networks and remove and treat...
You are charged VAT on water services only. For customers in categories 1 to 5 of the 1980 Standard Industrial Classification (SIC) activity...
When we prepare our prices, we have fixed charges from the Wholesaler and then we add our retail charges. Each Wholesaler has their own...
The Water Market From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water...
What is Trade Effluent? (TE) Trade Effluent (TE) is wastewater discharged to the sewer that arises from trade processes occurring on trade...
I already have a water meter. Can you help me use less water? We’re dedicated to helping businesses achieve better efficiency and...
How can I pay my bill? To keep things simple we recommend customers pay by direct debit. If you'd like to set up a new direct debit, you can...
Learn more about our range of services designed to drive efficiency and reduce costs for your business.
Our friendly team of experts are on hand to answer any of your queries.
