FAQ: Can I challenge an incorrect meter read? If you think the meter read we have for you is incorrect, please email [email protected] and include a photograph of the correct read. Once we receive this, we’ll update your account. Recommend thisTweet this Latest FAQ: How do I update the details in my online account A user can update the password, email address and their contact and mobile phone numbers in the My Details section. They can change the... FAQ 16th August 2024 How submitting regular reads after a leak will keep your bills accurate One of the most significant causes of unexpected high consumption is leakage. If your business has recently identified a leak, either... Blog 16th August 2024 FAQ: What is an RF billing adjustment? RF stands for Run Final, so when you see this on a bill it means we’ve made an adjustment to your account based upon the charges from your... FAQ 16th August 2024