FAQ: What do I do if I think my premises has a leak?

If you think you have a leak, please contact us as early as possible. We can discuss the options and help you complete a stop tap test to find out where the leak is located. You can find out more information on how to check for, locate and handle leaks in our guides section.

In some circumstances you might be eligible for a leakage allowance. The sooner you get in touch, the easier it is to apply for this. Please be aware that different regions have different policies on leakage, but our team will support you with this.