Advice & Guidance

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Currently displaying 12 (of 85) results

FAQs: I'm a landlord in Scotland, do I need to let you know when there is a change of tenancy?

The Water Resources (Scotland) Act 2013 states water retailers should be notified when there's a change of tenancy at a premise or when a...

FAQ 16th March 2017

FAQs: Multi-site Customers

Each wholesaler has their own Charging Scheme for their region. This means that if you have premises in different regions you will have...

FAQ 16th March 2017

How Legionella aware is your business?

What are my obligations? Under the Health & Safety at Work Act every employer has the following duties; To ensure, so far as is reasonably...

Guide 16th March 2017

A domestic new social tariff from Northumbrian Water

Northumbrian Water is looking at introducing a new customer-funded social tariff to complement its existing social tariff, which is funded...

News 15th March 2017

Kirklea Chalet

Kirklea Chalet We are a cosy, comfortable self catering chalet located in the village of Vatisker on the Isle of Lewis. The chalet is based...

Case Study 9th March 2017

8020 Ltd

8020 Ltd 8020 is an independent provider of mobiles, landlines, telephone systems and IT services to small, medium and large businesses in...

Case Study 9th March 2017

FAQs: Changes in the Water Market

The Water Market From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water...

FAQ 8th March 2017

FAQs: What is Trade Effluent?

What is Trade Effluent? (TE) Trade Effluent (TE) is any liquid or semi-solid by-product from a business not including surface water or...

FAQ 8th March 2017

How We Work With Wholesalers

In addition to customers, the new water market has three principle types of participants namely; Retailers Wholesalers The Market Operator...

Guide 8th March 2017

FAQs: Water Meter

I already have a water meter. Can you help me use less water? We are always happy to help our customers find ways to save money. Please call...

FAQ 7th March 2017

How the Market Works

On the 1st of April 2017, the water market in England opened for around 2 million non-household customers. Scotland has been enjoying the...

Guide 7th March 2017

FAQs: Billing

How can I pay my bill? To keep things simple we prefer customers to pay by direct debit. If you would like to set-up a new direct debit...

FAQ 1st March 2017

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