Your bill breakdown
Your overall water and wastewater bill is predominantly made up of wholesale charges which equates to about 90% of your bill, dependent on your retail contract. Wholesale tariffs (charges) are approved by the regulator, Ofwat, and are fixed by the wholesaler in your local area. This means you’ll pay the same wholesale charges, regardless of your water retailer. Wholesalers review and change their charges annually. You’ll be able to find a list of charges for 2023/24 published on your local wholesaler’s website.
Bill adjustments
When wholesalers renew their charges, we also review and update our charges and publish these on our website, so that you always know what your wholesale and retail charges are for the coming year. The next update to the charges you pay comes into effect on 1st April 2023.
Most customers in the Anglian and Northumbrian regions will see increases this year. These are partly down to changes made by the Wholesaler, as well as the Ofwat requirements for Retail charges.
If you aren’t sure which tariff your business is currently on, please check your latest bill. Or, if you’d like to discuss your tariff with us, please get in touch.
Changes we wanted to make you aware of
Following clarification from Ofwat, there are also some additional changes we’d like to make our customers aware of which will come into place from April 2023. Please click on your Wholesale region below to see the changes that will apply to your business.
If your business is currently on a Deemed Contract (e.g. you receive services from us but haven't signed any other terms and conditions) you’ll see some changes to the way we bill you for your water usage.
These include:
- Changing the structure of some of our standard charges
- A change to meter charges
- New fixed site fees for some Customers on Standard Tariffs
- New drainage charges
- New Trade Effluent volumetric rates
Currently, on Standard Water and Waste Water (Sewerage) Tariffs, the volumetric charge for the first 500m3 is charged at one rate, and consumption over 500m3 is charged at a different rate.
From 1 April 2023, all volume will be charged at a single rate according to the total volume of water and waste water your business uses.
We’re also introducing different rates for drainage and Trade Effluent depending on if your consumption is under or over 500m3 pa.
Your consumption will be assessed at the start of each tariff year so once you know whether your business uses under 500m3 (or <0.5Ml) and one for those using more than 500m3 (or >0.5Ml) per year, it will be easier to calculate and check your water charges as you will only have to use one volumetric rate.
Customer using under 500m3 per year
For example, if you’re a customer using 100m3 (i.e., less than 500m3) per annum your bill increases by £80.14 from £425.48 to £505.62.
Customer using over 500m3 per year
For example, if you are a customer using 1,400m3 i.e. over 500m3 and on a Standard Tariff your bill increases by £238.79 from £3,746.92 to £3,985.71.
Customers on a Focus 20 Tariff
If you’re a customer using 30,000m3 on Focus 20 water and Standard Sewerage Tariffs, your bill increases by £5,034.11 from £78,334.00 to £83,368.11.
You can find the drainage charges for all other bands here.
You’ll see the new rates on the bill you receive after 1 April 2023.
Trade Effluent Standard Strength
Northumbrian Water will reduce their Standard Biological Strength from 290 to 280 mg/l.
This change may result in an increase in the amount you get charged.
If your business is currently on a Deemed Contract (e.g. you receive services from us but haven't signed any other terms and conditions) you’ll see some changes to the way we bill you for your water usage.
Currently, on Standard Water Tariffs, the volumetric charge for the first 500m3 is charged at one rate, and consumption over 500m3 is charged at a different rate.
From 1 April 2023, all volume will be charged at a single rate according to the total volume of water your business uses.
Your consumption will be assessed at the start of each tariff year so once you know whether your business uses under 500m3 (or <0.5Ml) and one for those using more than 500m3 (or >0.5Ml) per year, it will be easier to calculate and check your water charges as you will only have to use one volumetric rate.
Customer using under 500m3 per year
For example, if you’re a customer using 100m3 i.e. less than 500m3 pa, your water bill increases by £38.46 from £208.33 to £246.79.
Customer using over 500m3 per year
If you are a customer using 1,400m3 i.e. over 500m3 and on a Standard Tariff, your water bill increases by £139.25 from £2,270.73 to £2,409.98.
Customers on a Focus 20 Tariff
For example, if you’re a customer using 30,000m3 on a Focus 20 Tariff, your water bill increases by £2,986.12 from £47,839.64 to £50,825.75.
You will see your new water rates on the bill you receive after 1 April 2023.
You’ll need to look at your waste-water service provider’s website to see how their charges are changing.
If your business is currently on a Deemed Contract (e.g. you receive services from us but haven't signed any other terms and conditions) you’ll see some changes to the way we bill you for your water usage.
Maximum Daily Demand Charges
The Maximum Daily Demand (MDD) charges in Anglia will be marked up by 8.49%. This means customers will no longer be charged MDD at Wholesale rates.
Return to Sewer percentage
Anglian are changing their standard return to sewer (RTS) from 90% to 95%. This change has been implemented to bring consistency across all Wholesalers.
Trade Effluent Standard Strength
Anglian Water will increase their Standard Biological Strength from 603 to 633 mg/l.
They will also increase their Standard Sludge Strength from 393 to 416 mg/l.
This change may result in a reduction in the amount you get charged.
If your business is currently on a Deemed Contract (e.g. you receive services from us but haven't signed any other terms and conditions) you’ll see some changes to the way we bill you for your water usage.
Hartlepool Streamline will now have two sets of rates: one for Customers with less than 500m3 (or <0.5Ml) and one for those using more than 500m3 (or >0.5Ml) . Your usage will be assessed at the start of each tariff year.
Customer using under 500m3 per year
For example, if you’re a customer using 120m3 i.e. less than 500m3 pa, Your water bill increases by £18.04 from £190.75 to £208.80.
Customer using over 500m3 per year
For example, if you are a customer using 2,000m3 i.e. over 500m3, your water bill increases by £66.03 from £2,332.58 to £2,398.61.
You’ll see your new rates on the bill you receive after 1 April 2023.
Challenging times
We understand that these are challenging times for many businesses and any increases in bills, whether large or small, are unwelcome.
If your business is struggling to keep up with your bills, please get in touch with us as soon as possible to discuss your options.
