Changes to your charges explained

Your bill breakdown

Your overall water and wastewater bill is predominantly made up of wholesale charges, which equates to roughly about 95% of your bill. Wholesale tariffs (charges) are approved by the regulator, OFWAT, and are fixed by the wholesaler in your local area. This means you’ll pay the same wholesale charges, regardless of your water retailer. Wholesalers review and change their charges annually, which are published on your local wholesaler’s website.


Bill adjustments

When wholesalers renew their charges, we also review and update our charges and publish these on our website, so that you always know what your wholesale and retail charges are for the coming year. The next update to charges took effect from 1 April 2020. In the Northumbrian Water region, bills will typically decrease by 9.0% to 11.2%. In the Anglian Water area, bills will typically increase by 1.0% to 2.4%. You can view 2020/21 charges anytime by visiting