Wave awarded new public sector water services framework

We’re delighted to announce that Wave is the chosen provider for a new framework covering all aspects of water supply and management for public sector organisations.

Following a collaborative procurement process with four public sector buying organisations - YPO, ESPO, TEC and West Mercia Energy – Wave has been awarded the Water, Wastewater and Ancillary Services framework.

The new four-year framework went live on 1 November 2020 and provides water, wastewater and ancillary services as a direct award, giving public sector customers access to fast onboarding, high quality services and cost and water efficiency savings.

As the chosen supplier for this framework, customers can be assured that Wave has met defined quality standards supported by robust KPIs and by the combined specialist procurement and sectoral knowledge of the four PSBO partners. Customers will further benefit from key account management, competitive pricing, built-in water efficiency savings and social and environmental value support.

YPO’s energy category manager Rob Clark said: “This framework will provide a water partner for public sector organisations, providing excellent standards of service, competitive pricing and access to water efficiency measures to really deliver benefit and value. Wave has demonstrated a strong track record in the public sector, and through our tender process it was clear they understand the challenges that organisations face and how they can add value and bring positive change”.

Tony March, Director of Public Sector Customers at Wave, said: “We’re delighted to have been awarded this framework. We’ll build on relationships we’ve developed over the last three years with the customers we currently serve to continue to provide an excellent service which delivers value. We’re very much looking forward to working with YPO, ESPO, TEC and West Mercia Energy to deliver great quality services to support their members joining us via the framework, to develop new initiatives and add more social and financial value to their contracts.”

TEC’s Head of Member Services, Steve Creighton said: “The English water retail market is now three years old and some of our members still struggle with unacceptable standards of service, so we, alongside our PSBO partners, created a framework that places quality right at the heart of everything that will be delivered for members. Following Wave’s strong submission, we’re confident our members will get real value from this framework and benefit from Wave’s high levels of service and their approach to water efficiency.”

If you would like to find out more about the new Water, Wastewater and Ancillary Services framework, please contact publicsector@wave-utilities.co.uk.