NWG Business Service Standards

Here you'll find details of the NWG Business Service Standards.  We try to get everything right first time but appreciate this isn’t always the case.  If you are unhappy with any element of our service, please talk to us and we’ll do what we can to resolve your concerns as swiftly as possible.  
Where we fail to meet our service standards we will pay compensation to you in accordance with the terms of this document.  
Details on each of the service standards can be found in the Appendices in the attached document.NWGB Service Standards