Standard retail contract T&Cs

If you’ve entered into a fixed term contract with us since 1 October 2020, your terms and conditions are below. Please read these terms in conjunction with the Contract Supply Schedule which will have been provided to you when you entered into your contract with us. This contains the key details specific to your contract with us.

If you entered into a contract with us before 1 October 2020, please refer to your individual contract, as the terms may differ.

I'm a customer in England