Wave retains 94% of London's public sector organisations

Media release date: 8 Aug 2022

National water retailer’s commitment and expertise in serving the public sector pays off as 94% of London authorities renew onto new frameworks with Wave. 

Wave has been delivering a comprehensive and quality-driven water retail service for London public services since they won the former London Energy Project (LEP) framework in 2018. 

Following years of successful delivery, proactive account management and discussions regarding all options for routes to market1, Wave has successfully retained 94% of customers to date, through established and robust public sector procurement procedures. 

By renewing with Wave, London’s public sector organisations will continue to benefit from excellent service, competitive pricing and regular reporting as well as a strong focus on driving out efficiencies and reducing consumption, as well as an array of social and environmental initiatives.

Tony March, Director of Public Sector and I&C Customers commented, “Over the last four years, we’ve worked closely with London’s public sector, building some fantastic long term relationships and adding real value. We’re delighted that so many have chosen to continue this association, allowing us to build on the excellent levels of service and savings we’ve already achieved together”.

March continued, “This is only the start and as we look forward, Wave has some exciting new initiatives to consistently exceed expectations and continue to ensure high levels of customer satisfaction and value”.

One such initiative is Wave’s commitment to reduce water consumption by 9.4 million m3 and cut CO2 emissions by 3.7 million kg by 2026 through working collaboratively with their customers. As part of this, each organisation is committed to working with Wave to reduce their water usage over the duration of the framework. 


1 Routes to market where Wave has been selected as the preferred supplier include, NEPO, YPO, CCS and LASER frameworks.