Temporary closure form

We know these are unprecedented times and you may be taking steps to temporarily close your business.

If you're closing your business premises in England because of the COVID-19 crisis, please let us know by completing this temporary closure form. Then we'll take care of the rest and make sure you’re not charged for water while your business is closed. When you’re ready to reopen, simply get back in touch.

If any water is used during this period, this will be charged when your business reopens.

  • 1 Current: Company Details
  • 2 Your Contact Details
  • 3 Closure Details
  • 4 Forwarding Address
Large/multi-site businesses

How to register multiple sites as closed

Please download the multi-site closure template below to provide details about closed sites. Once completed, email this to us so we can update your account.

Download multi-site template


Company details

It would be helpful to have your customer reference number (included on your bill), but don’t worry if you don’t have this handy – you can complete the form without it.

Supply address