Last updated: 5:30pm on 15 May 2020
Coronavirus: Latest update for our customers
With the situation changing so rapidly, we know this is an uncertain time for your business or organisation. We’re here to support you.
The wellbeing of our people and customers is our main priority and we're following the latest government advice. We've adapted our usual ways of working and we're still open for business, doing all we can to give you the best service possible.
This page is regularly updated about our services to you during the outbreak. You’ll find answers to common questions and important information about the changes made by Ofwat for business premises in England in response to the pandemic.
Getting in touch
Business closed or reopening? Please let us know
If you’ve not already told us your business is closed, please complete a temporary closure form. If your business was closed due to COVID-19 but has since reopened, please let us know via our reopening form so we can update your account.
Why are we asking for meter readings?
It’s helpful if you can give us a meter read as our meter readers can’t visit any premises right now. Any readings you can give us will help make your estimated charges on your next bill more accurate. Visit our help section to find out how your bill is calculated and how to read your meter.
We know everything feels a little uncertain right now and would like to thank all our valued customers for working with us. We’re looking forward to returning to usual activities in the future.
Remember, unless the stopcock is off, you may have water flowing through your meter while your premises are empty.
Important notice about Ofwat changes
Keeping in touch
Business as usual
You can contact us as usual by web chat, email and phone during our normal opening hours.
Call waiting times may be longer than usual, so it's best to use web chat or email. We'll always do our best to answer your query soon as possible.
Manage your account
Securely view and pay bills online
Now's a good time to sign up for an online account (if you haven't already).
You can use My Account anytime of day, seven days a week to view and pay bills, submit meter reads and log any queries.
Submit a meter read
Help improve the accuracy of your bill
Our meter readers can't read your meter at the moment due to the recent government measures.