We're aware of people or companies targeting businesses and pretending to be associated with us. For example pretending your contract is up...
What is a Non-Essential Use Ban? A Non-essential Use Ban (NEUB) is similar to a Temporary Use Ban (TUB) , and is a set of restrictions that...
What is a Temporary Use Ban? A Temporary Use Ban (TUB) is another term for a hosepipe ban. They mean we must do all we can to save water...
Did you know that new research suggests over 12 million people are borrowing money for food and essential bills? The cost-of-living crisis...
We’re really sorry that you’re unhappy with our service, please get in touch with us directly so we can try to put things right as quickly...
When our team members have done a good job, we like to thank them. If you’ve had a good experience, we’d love if you could let us know. You...
I'm a landlord in England, do I need to let you know when there's a change of tenancy? Yes, in order to help us maintain accurate occupier...
If you’ve moved into a new business premises where we’re the water retailer, we’ll need you to complete our online form. We'll use the...
If you’re moving out of your business premises, there’s a few things we need to know. If you already have an online account, you can sign in...
When you’ve previously paid your bills by making a card payment, your bank statement will have shown that the payment was made to NWG...
1. What happens if I disagree with the amount shown on my bill? Contact us as soon as you can, and no later than 7 days prior to the payment...
Understanding your bill As the first bill you receive is likely to cross two financial years, you’ll see two different rates for your water...
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