CEO Lucy Darch appointed to MOSL Board

We’re delighted that our CEO, Lucy Darch, has been appointed as Associated Retailer Director of the Market Operator Services Ltd (MOSL) board for a three-year term.

Lucy Darch

MOSL is the market operator for the non-household water retail market in England, which opened in 2017. It’s responsible for the effective and efficient running of the market, providing a level playing field for companies operating in the market and making sure it continues to grow and improve.

Lucy joins the Board with over 25 years' experience in the sector. She has held several senior leadership roles across gas, electricity and water at Enron Direct, uSwitch and British Gas Business and has extensive knowledge of new entrant start-ups, business development and digital delivery across utilities.

Anne Heal, Chair of the MOSL Board, said: “I am thrilled that Lucy will be joining the MOSL Board at this pivotal time for MOSL and the market. Lucy’s focus on customers and the customer experience will support MOSL’s strategy, as we continue to drive the best outcomes for customers. And Lucy’s experience across the wider utilities sector in building resilience and future-proofing businesses will also be critical as we continue to seek ways to strengthen the market as we transition out of COVID-19.”

Lucy said: “I’m delighted to have been voted onto the MOSL Board by the Associated Retailers. The market is a challenging one, but I’m confident that Sarah and her team are ready to make the necessary improvements. I feel I’m joining at a great time in MOSL’s journey and am really looking forward to getting involved.”

For more information about MOSL and the role of the market operator, visit