FAQs: What are my current contract prices, terms & conditions?

If you were a customer in the Northumbrian Water, Anglian Water or Essex & Suffolk Water area at the time of market opening in 2017, the price conditions below will apply to your business.

If you receive services from us but haven't signed any other terms and conditions, you'll be on a Deemed Contract which you can find below.

If you’ve entered into a fixed term contract with us, our standard retail contract terms and conditions will apply.

We're always happy to discuss your account and look at the right options for you, so please get in touch for more information.

To find out more about how your wholesale and our retail charges are compiled, see Changes to Charges Explained.

New step tariffs effective from 1 April 2021

New step tariffs effective from 1 April 2021 have been introduced for customers in the Northumbrian, Anglian, Essex & Suffolk or Hartlepool areas. The rates will appear separately on your bills for water and sewerage when your consumption has exceeded 500m3.

You can view the new tariffs for the respective regions that the tariffs apply.


Terms & Conditions 2021/22

Price Conditions for Transferred Customers in the Northumbrian Water area 2021/22

Price Conditions for Transferred Customer in the Anglian Water area 2021/22

Price Conditions for Transferred Customers in the Essex & Suffolk Water area 2021/22

Deemed Contract 2021/22


Scotland Terms & Conditions

Standard terms and conditions for the supply of water and waste water services to business customers (Scotland)

These default terms and conditions apply to premises in Scotland, where no other agreement has been entered into between you and Wave.

To see default retail charges and standards for Scotland for 2021-2022, visit the Water Industry Commission for Scotland website.


Previous Terms & Conditions

You can find copies of our previous terms and conditions here.

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