FAQ: You have a water or sewerage emergency, who do you contact?

Following the opening of the new water market from April 2017, Wholesalers will continue to treat the water, maintain the networks and remove and treat the resulting waste water. It is therefore important that they are made aware of anything that may indicate a change relating to these services so they can promptly respond.

Give your Wholesaler a call if you’re experiencing any of the following changes to your water or sewerage services:

  • A burst or leak outside the boundary of your premises
  • No water (loss of supply)
  • Strange smell, colour or taste to your water
  • Low pressure
  • Sewer flooding and blockages
  • Trade Effluent Compliance Issues

As a Retailer we are your customer advocate, we arrange meter readings to facilitate accurate billing and offer a wide range of additional services

Give us a call if you’re experiencing any of the following, and we will be happy to help:

  • Billing or Account queries
  • Pipework problems
  • Meter issues
  • Any other matters