FAQ: Bill date changes

Why has my bill date changed?

We’ve recently made some system changes and all our bills are now produced in a single system.

During these changes, we noticed some peaks and troughs in our billing calendar. To smooth these out, we’ve changed the bill date for some customers.

We hope this will make our bill checking workload more balanced, which in turn will improve bill accuracy and customer service.

What does this mean for me?

You’ll receive your August bill slightly earlier than expected and the billing period will be shorter, meaning a slightly lower bill than usual.

Your future bill date will continue to be the new day.

Do I need to do anything?

We don’t need you to take any action, but we’d be grateful if you could please pay your bill in line with your usual payment terms.