Your water efficiency experts

Working with you to help reduce water use, lower your costs and shrink your carbon footprint.

Note that our charges changed on 1 April 2019. View charges for 2019/20

Our phone lines are busier than usual today, so please bear with us. Don't forget we're also available via live chat

Previous MyWater user? If you're having issues accessing your online account, please check your email for a link to re-register.

If you’re a My Account user, you’ll notice some new features when you log in.
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Request a copy bill

 
Create an online account

Every business is individual, that's why we offer a tailored solution to meet your business water needs.

We offer a water and wastewater service that is simple, gives you accurate and timely billing and is hassle free, so you can focus on your business.

As well as simplifying managing your business water, we can also help you reduce your water use, lowering your bills and reducing the environmental impact of your business as a result. Our water experts can find the best solution for you.

We work with a wide range of businesses from SMEs through to larger corporate businesses. Our Customer Care team and friendly, proactive Account Management Team are on hand to help.

Want to know more?  Feel free to explore the website or get in touch for more information.

 

Water & Waste

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Manage your water with an online account

Manage your account, anytime and anywhere with an online account. Sign up or log in to quickly and easily view and pay your bills, submit meter reads and much more.

Make managing your water easy.

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Small or medium sized businesses

 
Large or multi-site businesses

 
Brokers & consultants

 
Water efficiency services

Services

Learn more about our range of services designed
to drive efficiency and reduce costs for your business.

Find out more

Live chat

Speak to a member of our expert team on hand
to help you Mon-Thurs:8:45-17:30 and Fri:8:45-17:00.

Find out more

Deregulation - what does it mean?

From April 2017 all non-domestic customers no matter size, sector or usage will be able to choose their provider of water retail services. The water itself will still be provided from the same source and the waste water services will be provided by the same wholesaler. The new deregulated water market means that customers will engage with an approved retailer for their meter reads, billing and customer service, in the same model as the deregulated gas and electricity markets.

The open water market

What our customers say

 
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Southwold Holiday Cottages

We would like to express our sincere thanks to your customer service team. Our advisor, Kate, gave us great guidance when managing a complicated enquiry and her service skills are fantastic - patient, calm, understanding, firm and supportive. She is a credit to your organisation.

Kerry and Steve Pace, Suffolk

 
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Castle Kindergarten

I am so pleased with the high level of customer service I have received from my Account Manager. Such a high level of service is unusual these days but clearly your company works hard to provide this. Customer service is a huge strength of your company... well done!

Sue Morgan, Tyne and Wear 

 
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SG Petch - New and Used Cars 

Wave is one of very few companies left that you can actually speak to and get an answer nowadays. It makes a huge difference customer service wise to have someone available who understands your problem. Thank you, keep up the great service!

Ruth Goodison, Durham